Support
Frequently Asked Questions
How can I recover my password?
• Open the URL in a browser
• Click on Sign in page
• Click on Forgot password
• Enter your Email ID and Captcha and click on Send New Password button
• Check your email to reset password.
How can I cancel my subscription?
Simply let the subscription run out. We do not have the option to delete accounts since we are required to archive all testing results in order to comply with CE credit requirements.
What is the refund policy on your products?
Subscriptions do not automatically renew so simply let it run out. Since 12-month and 24-month subscriptions are purchased at a substantial discount, there is no pro-rated refund or cancellation option. To view a sample of how the courses are presented please click here. There is no refund on CD software purchased or on Post-Tests or CE credits.
Can I earn CE credits?
Yes, when passing a post-test, you will have the option to print a certificate listing the CE credits you have earned.
Why should I use this training?
Having a well trained and efficient staff saves the office time, money, and frustration. For example: Bond failures are expensive. When estimating the cost it takes to replace a loose bracket, including supplies, emergency office time, patient travel and frustration, the cost can be $200 for a single bond failure. By having a staff that is highly trained in precise bonding techniques the practice can significantlly reduce the percentage of bond failures. One practice that utilizes our curriculum has reduced their overall bond failure rate to less than 3% saving over $100,000!
What kind of experience do I need to use OrthoTraining Courses?
For almost all of the courses there is no experience necessary. They are appropriate for all skill levels. The courses are presented in such a way that the material can be absorbed by someone with little dental or orthodontic background, but detailed enough that experienced assistants can learn new material. Dr. Poling uses these same courses to teach incoming residents at various universities throughout the U.S. The Orthodontic Bonding courses are the only courses where familiarity with orthodontics is recommended.
The main page instructs me to enable javascript / cookies. I cannot access the course instruction, or tests or print certificates.
OrthoTraining requires Javascript enabled and Flash installed. When visiting the title page you should see a message that either javascript or cookies need to be enabled. To enable cookies follow these instructions: How to enable Cookies. To enable Javascript follow instructions outlined here: How to enable javascript. If Javascript is enabled but you either prefer to not enable cookies or can not enable cookies you may chose to use the non-cookie version of our site located at orthotraining.com For users using AOL to connect to the internet it might be required to install Firefox browser. Please note that Flash needs to be reinstalled to enable questions and instructions.
All other questions?
Please contact us and we will provide an answer typically within 48 hours.
The Only Online Orthodontic Training Program Produced by an ADA CERP-Recognized Provider

**The Only Online Orthodontic Training Program Produced by an ADA CERP-Recognized Provider. ADA CERP is a service of the American Dental Association to assist dental professionals in identifying quality providers of continuing dental education. ADA CERP does not approve or endorse individual courses or instructors, nor does it imply acceptance of credit hours by boards of dentistry. Concerns or complaints about a CE provider may be directed to the provider or to ADA CERP at www.ada.org/goto/cerp.